slotph Privacy Policy

slotph is an online casino platform operating at slotph.live, offering slot games, live dealer tables, bingo, and other casino entertainment to registered players in the Philippines. slotph operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Philippine Data Privacy Act of 2012, slotph acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and website visitors. This means slotph determines the purposes and means of processing your personal data.

slotph has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data protection laws. You may contact the slotph DPO at any time using the contact details provided in Section 14 of this Policy.

slotph collects the following categories of personal data from players and platform visitors. We only collect data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed.

A. Identity & Registration Data

• Full legal name (as it appears on a government-issued ID)
• Date of birth (for age verification — 21+ requirement under PAGCOR regulations)
• Gender
• Nationality and country of residence
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license)
• Username and encrypted password

B. Contact Data

• Email address
• Mobile phone number (Philippine mobile number preferred)
• Residential address (city, province — e.g., Manila, Cebu, Davao, Quezon City, Makati)

C. Financial & Transaction Data

• GCash account number or registered mobile number
• PayMaya / Maya account details
• BPI, BDO, or Metrobank account details (for bank transfer transactions)
• Deposit and withdrawal history in Philippine Peso (₱)
• Transaction timestamps and reference numbers
• Source of funds declarations (where required for AML compliance)

D. Gaming Activity Data

• Game session history (games played, bet amounts, win/loss records)
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)
• Customer support interaction history

E. Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Platform access logs and timestamps

F. Identity Verification Documents

• Copies of government-issued photo ID (for KYC verification)
• Proof of address documents
• Selfie or liveness check images (where required for enhanced verification)

slotph collects your personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Data collected automatically when you access and use the slotph platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-Party Sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to verify and process your transactions; identity verification service providers for KYC purposes; and fraud prevention and AML screening services.
• Publicly Available Sources: In limited circumstances, slotph may verify information against publicly available records or databases where required for regulatory compliance.

slotph does not collect sensitive personal information (as defined under RA 10173, such as health data, political opinions, or religious beliefs) unless strictly required for a specific regulatory purpose, in which case your explicit consent will be sought.

slotph uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and manage your slotph player account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide you with access to slotph's casino games, live dealer tables, bingo, slots, and all other platform features.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (₱) via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• KYC & Identity Verification: To verify your identity and age in compliance with PAGCOR licensing requirements and Philippine law.
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Philippine Data Privacy Act, and other applicable Philippine laws. This includes reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the slotph platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• Marketing & Promotions: To send you information about slotph promotions, bonuses, and new games — but only where you have given your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the slotph platform's performance, features, and user experience.

Under the Philippine Data Privacy Act of 2012, slotph processes your personal data on the following legal bases:

Where slotph relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

slotph does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances:

A. Service Providers (Personal Information Processors)

slotph engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank — for transaction processing
• Identity verification providers — for KYC and age verification
• Fraud prevention and AML screening services
• Game software providers (e.g., JILI, PG Soft, Evolution, Pragmatic Play) — limited technical data only
• Cloud hosting and IT infrastructure providers
• Customer support platform providers

B. Regulatory Authorities

slotph is legally required to share certain player data with Philippine regulatory and law enforcement authorities, including:

• Philippine Amusement and Gaming Corporation (PAGCOR) — for licensing compliance and audit purposes
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under the AMLA
• National Privacy Commission (NPC) — in the event of a data breach or upon regulatory request
• Philippine law enforcement agencies — where required by a valid court order or legal process

C. Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of slotph's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

slotph uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the slotph website. The following types of cookies are used on the slotph platform:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences to improve your slotph experience.
• Analytics Cookies: Help us understand how players use the slotph platform — which games are most popular, how long sessions last, and where players encounter issues. This data is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot traffic on the slotph platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the slotph platform. slotph does not use third-party advertising cookies or cross-site tracking cookies.

slotph retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Retained for the duration of your active slotph account plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus one (1) year following unsubscription as evidence of consent.
• Technical Logs: Retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, slotph will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.

slotph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your device and slotph servers is encrypted using TLS 1.3 (Transport Layer Security).
• Encryption at Rest: Personal data and financial records stored on slotph servers are encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to slotph personnel and service providers who have a legitimate need to access it. All access is logged and audited.
• Password Security: Player passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
• Two-Factor Authentication: slotph supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: slotph conducts regular security assessments and penetration testing of the platform infrastructure.
• Data Breach Response: slotph maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

While slotph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your slotph account credentials and for ensuring that your device is adequately secured.

Under the Philippine Data Privacy Act of 2012, you have the following rights as a data subject. slotph is committed to facilitating the exercise of these rights promptly and without undue burden:

To exercise any of the above rights, please contact the slotph Data Protection Officer using the contact details in Section 14. We may need to verify your identity before processing your request. Requests will be processed free of charge unless they are manifestly unfounded or excessive.

The slotph platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. slotph does not knowingly collect, process, or retain personal data from individuals under the age of 21.

All new player registrations on the slotph platform are subject to mandatory age verification. You will be required to provide a valid government-issued photo ID (such as a PhilSys National ID, passport, or driver's license) confirming that you are 21 years of age or older before your account is activated and before any deposits or gameplay are permitted.

If slotph becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the slotph platform, please contact our support team immediately at the email address listed in Section 14 of this Policy.

Parents and guardians who are concerned about underage access to online gambling platforms are encouraged to use parental control software and to familiarize themselves with the responsible gaming tools available on the slotph platform, including self-exclusion and deposit limit features.

slotph primarily processes and stores your personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where slotph uses cloud infrastructure providers or game software providers whose servers are located abroad.

Where such cross-border transfers occur, slotph ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the NPC
• Transfers to countries or organizations that the NPC has determined provide an adequate level of data protection
• Your explicit consent to the transfer, where required

slotph will not transfer your personal data to any jurisdiction or recipient that does not provide an adequate level of protection for your data subject rights. If you would like more information about the specific safeguards in place for any cross-border transfer of your personal data, please contact the slotph Data Protection Officer.

slotph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law or NPC regulations, changes to the slotph platform or services, or for any other legitimate operational reason.

When we make material changes to this Policy, we will notify you by posting a prominent notice on the slotph platform and, where we have your email address on file, by sending you a notification email. The updated Policy will take effect on the date indicated at the top of the document.

Your continued use of the slotph platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should discontinue your use of the slotph platform and may request closure of your account by contacting our support team.

We recommend that you review this Privacy Policy periodically to stay informed of how slotph is protecting your personal data. Previous versions of this Policy are available upon request from the slotph Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by slotph, please contact our Data Protection Officer using the details below. All data subject rights requests and privacy-related inquiries should be directed to the DPO in the first instance.

If you are not satisfied with slotph's response to your privacy inquiry or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

slotph is committed to working cooperatively with the NPC and to resolving any privacy complaints in a fair, transparent, and timely manner. We take all privacy concerns seriously and will always endeavor to address your concerns before you need to escalate to the NPC.